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Shipping Information

Free shipping on orders over $40

Oakway Naturals provides FREE Shipping for ALL orders over $40.*

*Excludes Metagenics orders to Alaska & Hawaii.

Oakway Naturals has an excellent relationship with our manufacturers and we may ask them to ship directly to you.  Or, we may ship your products from our distribution warehouse.  Sometimes, we have partners that we'll ship from because they are either closer to you or because they currently have the product in stock. Metagenics orders will always ship directly from Metagenics.  Either way, we guarantee your product will be fresh.  See Our Guarantee

Almost every order is shipped via 2-day air with UPS. Metagenics orders always ship separately from items by other manufacturers and will usually come via FedEx, usually 2-day air as well. Metagenics is also using OnTrac for orders in the western U.S. with 2-day delivery. Depending on where in the United States you live, delivery can take 2-5 BUSINESS days in the rare instance that your item has to come from a farther away facility. UPS does not deliver on weekends, nor do they count weekend days as business days. However, Metagenics orders that travel via FedEx can be delivered on Saturdays!

Orders received by NOON Pacific Time (PST/PDT), will ship the same day.*

*For orders received on Monday through Friday, excluding major US holidays, we will make every effort to ship on the same day.  To minimize transit time, most probiotics only ship on Monday, Tuesday, or Wednesday. This means probiotics ordered Thursday or Friday will usually ship on Monday. All probiotics are shipped with ice packs.

However, delays beyond our control (such as extreme weather conditions or manufacturer error) may occur.  Although shipping delays are rare, Oakway Naturals will attempt to update you via email should any shipping delays occur or you may view your Order Status online by clicking Order Status on the top of this page.

Shipping Destinations: We DO NOT ship outside the continental U.S. except to Alaska & Hawaii. Metagenics orders to Alaska and Hawaii unfortunately will have a $20 shipping charge.

Back Order Policy: We will ship your back order with NO ADDITIONAL SHIPPING CHARGES as soon as the product becomes available, typically within 7-10 business days. Since we ship factory-direct on most of our products, there is no way for us to know at any given time, what may, or may not be on back order; therefore, at the time you place your order, all items are charged.

*FDA Required Statement: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.